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Cross-cultural business behavior : marketing, negotiating, sourcing and managing across cultures / Richard R. Gesteland.

By: Publication details: Copenhagen, Denmark : Copenhagen Business School Press, 2002.Edition: 3rd [rev.] edDescription: 347 p. ; 24 cmISBN:
  • 8763000938
Subject(s): LOC classification:
  • HF5389 .G47 2002
Contents:
Pt. One : 1. Patterns of Cross-Cultural Business Behavior -- 2. The "Great Divide" Between Business Cultures -- 3. Deal First - or Relationship First? -- 4. Communicating Across the Great Divide -- 5. Formal vs Informal Business Cultures -- 6. Time and Scheduling -- 7. Nonverbal Business Behavior -- 8. Global Business Protocol and Etiquette -- 9. Culture, Corruption and Bribery -- 10. Marketing Across Cultures. Pt. Two: Forty Negotiator Profiles : Group A: Relationship-focused - Formal - Polychronic - Reserved: Indian, Bangladeshi, Vietnamese, Thai, Malaysian, Indonesian, Filipino. Group B: Relationship-focused - Formal - Monochronic - Reserved: Japanese, Chinese, Korean, Singaporean. Group C: Relationship-focused - Formal - Polychronic - Expressive: Arab, Eqyptian, Turkish, Greek, Brazilian, Mexican. Group D: Relationship-focused - Formal - Polychronic - Variably Expressive: Russian, Polish, Romanian, Slovak. Group E: Moderately Deal-focused - Formal - Variably Monochronic - Expressive: French, Belgian, Italian, Spanish, Hungarian. Group F: Moderately Deal-focused - Formal - Variably Monochronic - Reserved: Negotiating in the Baltic States. Group G: Deal-focused - Moderately Formal - Monochronic - Reserved: British, Irish, Danish, Norwegian, Swedish, Danes and Swedes through American eyes, Finnish, German, Dutch, Czech. Group H: Deal-focused - Informal - Monochronic - Variably Expressive: Australian, Canadian, U.S. Resource List.

Includes bibliographical references (p. [343]-347).

Pt. One : 1. Patterns of Cross-Cultural Business Behavior -- 2. The "Great Divide" Between Business Cultures -- 3. Deal First - or Relationship First? -- 4. Communicating Across the Great Divide -- 5. Formal vs Informal Business Cultures -- 6. Time and Scheduling -- 7. Nonverbal Business Behavior -- 8. Global Business Protocol and Etiquette -- 9. Culture, Corruption and Bribery -- 10. Marketing Across Cultures. Pt. Two: Forty Negotiator Profiles : Group A: Relationship-focused - Formal - Polychronic - Reserved: Indian, Bangladeshi, Vietnamese, Thai, Malaysian, Indonesian, Filipino. Group B: Relationship-focused - Formal - Monochronic - Reserved: Japanese, Chinese, Korean, Singaporean. Group C: Relationship-focused - Formal - Polychronic - Expressive: Arab, Eqyptian, Turkish, Greek, Brazilian, Mexican. Group D: Relationship-focused - Formal - Polychronic - Variably Expressive: Russian, Polish, Romanian, Slovak. Group E: Moderately Deal-focused - Formal - Variably Monochronic - Expressive: French, Belgian, Italian, Spanish, Hungarian. Group F: Moderately Deal-focused - Formal - Variably Monochronic - Reserved: Negotiating in the Baltic States. Group G: Deal-focused - Moderately Formal - Monochronic - Reserved: British, Irish, Danish, Norwegian, Swedish, Danes and Swedes through American eyes, Finnish, German, Dutch, Czech. Group H: Deal-focused - Informal - Monochronic - Variably Expressive: Australian, Canadian, U.S. Resource List.

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