What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
Publisher: Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]Edition: First editionDescription: viii, 275 pages : charts ; 25 cmContent type:- text
- unmediated
- volume
- 9781626565845 (hardcover)
- 658.4/092 23
- HF5415.5 .H474 2015
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
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NMC Library | Stacks | HF5415.5 .H474 2015 (Browse shelf(Opens below)) | 1 | Available | 33039001361863 |
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Includes bibliographical references and index.