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What great service leaders know and do : creating breakthroughs in service firms /

Heskett, James L.

What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. - First edition. - viii, 275 pages : charts ; 25 cm

Includes bibliographical references and index.

ISBN: 9781626565845 (hardcover)

LCCN: 2015016144

Subjects--Topical Terms:
Customer services.
Service industries--Management.

LC Class. No.: HF5415.5 / .H474 2015

Dewey Class. No.: 658.4/092

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