Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people / Mary Lou Higgerson, Teddi A. Joyce.
Publication details: Bolton, Mass. : Anker Pub., c2007.Description: vii, 268 p. ; 24 cmISBN:- 9781933371191
- 1933371196
- 378.1/1 22
- LB2331.66 .H54 2007
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
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NMC Library | Stacks | LB2331.66 .H54 2007 (Browse shelf(Opens below)) | 1 | Available | 33039001082428 |
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Includes bibliographical references (p. 247-263) and index.
Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul.