Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people /
Higgerson, Mary Lou.
Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people / Mary Lou Higgerson, Teddi A. Joyce. - Bolton, Mass. : Anker Pub., c2007. - vii, 268 p. ; 24 cm.
Includes bibliographical references (p. 247-263) and index.
Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul.
9781933371191 1933371196
2006033511
College personnel management.
Conflict management.
College department heads.
Deans (Education)
Communication in management.
LB2331.66 / .H54 2007
378.1/1
Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people / Mary Lou Higgerson, Teddi A. Joyce. - Bolton, Mass. : Anker Pub., c2007. - vii, 268 p. ; 24 cm.
Includes bibliographical references (p. 247-263) and index.
Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul.
9781933371191 1933371196
2006033511
College personnel management.
Conflict management.
College department heads.
Deans (Education)
Communication in management.
LB2331.66 / .H54 2007
378.1/1