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Customer friendly : the organizational architecture of service / James T. Ziegenfuss.

By: Publication details: Lanham, MD : University Press of America, 2007.Description: ix, 236 p. : ill. ; 24 cmISBN:
  • 0761837531 (paper : alk. paper)
Subject(s): LOC classification:
  • HF5415.5 .Z53 2007
Contents:
Ch. 1 The customer service problem in six cases : Uncle Arthur's bad day -- Ch. 2 Organizational architecture of customer friendly companies : the case of Westside Hospital -- Ch. 3 The product system : the case of Autocoach -- Ch. 4 The structure of customer friendly : the case of Intercoast Air -- Ch. 5 Psychology of customer friendly : the case of the Royal Court Hotel -- Ch. 6 Managing for customer friendliness : the case of the Federalist Bank -- Ch. 7 Creating a customer friendly culture : the case of Eastern University -- Ch. 8 The process of becoming customer friendly : the case of Mapletree Library.
Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Book Book NMC Library Stacks HF5415.5 .Z53 2007 (Browse shelf(Opens below)) 1 Available 33039000776566

Includes bibliographical references and index.

Ch. 1 The customer service problem in six cases : Uncle Arthur's bad day -- Ch. 2 Organizational architecture of customer friendly companies : the case of Westside Hospital -- Ch. 3 The product system : the case of Autocoach -- Ch. 4 The structure of customer friendly : the case of Intercoast Air -- Ch. 5 Psychology of customer friendly : the case of the Royal Court Hotel -- Ch. 6 Managing for customer friendliness : the case of the Federalist Bank -- Ch. 7 Creating a customer friendly culture : the case of Eastern University -- Ch. 8 The process of becoming customer friendly : the case of Mapletree Library.

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