Customer friendly : (Record no. 11598)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01480cam a22002895a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 14729667 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiTN |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190729103217.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070209s2007 mdua 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2007922676 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0761837531 (paper : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | EY8Z |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .Z53 2007 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ziegenfuss, James T. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer friendly : |
| Remainder of title | the organizational architecture of service / |
| Statement of responsibility, etc. | James T. Ziegenfuss. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Lanham, MD : |
| Name of publisher, distributor, etc. | University Press of America, |
| Date of publication, distribution, etc. | 2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 236 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Ch. 1 The customer service problem in six cases : Uncle Arthur's bad day -- Ch. 2 Organizational architecture of customer friendly companies : the case of Westside Hospital -- Ch. 3 The product system : the case of Autocoach -- Ch. 4 The structure of customer friendly : the case of Intercoast Air -- Ch. 5 Psychology of customer friendly : the case of the Royal Court Hotel -- Ch. 6 Managing for customer friendliness : the case of the Federalist Bank -- Ch. 7 Creating a customer friendly culture : the case of Eastern University -- Ch. 8 The process of becoming customer friendly : the case of Mapletree Library. |
| 596 ## - | |
| -- | 1 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | u182546 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | HF5415.5 .Z53 2007 |
| w | LC |
| c | 1 |
| h | EY8Z |
| i | 33039000776566 |
| 903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) | |
| a | 11598 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Stacks | 06/19/2018 | HF5415.5 .Z53 2007 | 33039000776566 | 07/06/2023 | 1 | Book |