000			03753pam a2200361 i 4500
001			zzv052 b2426294
003			DLC
005			20230629165537.0
008			210916s2022 nyua b 001 0 eng
010			_a2021043170
020			_a9781982164614
035			_aCPL
040			_aDLC _beng _erda _cDLC _dGCmBT _dMiTN
042			_apcc
043			_an-us-mi
050		4	_aHD9009 .Z56 _bM39 2022
099			_a338.476 MAY
100	1		_aMaynard, Micheline,
245	1	0	_aSatisfaction guaranteed : _bhow Zingerman's built a corner deli into a global food community / _cMicheline Maynard.
250			_aFirst Scribner hardcover edition.
264		1	_aNew York : _bScribner, _c2022.
300			_axx, 236 pages : _billustrations ; _c24 cm.
336			_atext _btxt _2rdacontent.
337			_aunmediated _bn _2rdamedia.
338			_avolume _bnc _2rdacarrier.
504			_aIncludes bibliographical references (pages 219-220) and index.
505	0		_aZingermans's Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman's Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It's Like to Work at Zingerman's -- Teaching Others -- Camp Bacon and Guests -- The Pandemic Strikes -- The Future of Zingerman's -- Epilogue: Zingerman's Vision for 2032.
520			_a"From an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman's-a beloved, $70 million-dollar Michigan-based specialty food store with global reach. Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space-transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world. Famous for its generous deli sandwiches, fresh bread, and flavorful coffee-all locally produced-Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's Satisfaction Guaranteed. Readers will discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt-but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's approaches its 40th anniversary, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in business"-- _cProvided by publisher.
610	2	0	_aZingerman's Community of Businesses.
650		0	_aDelicatessens _zMichigan _zAnn Arbor _xHistory.
650		0	_aFood industry and trade _zMichigan _zAnn Arbor _xHistory.
776	0	8	_iOnline version: _aMaynard, Micheline. _tSatisfaction guaranteed _dNew York : Scribner, 2022 _z9781982164638 _w(DLC) 2021043171.
999			_c523145 _d523145