| 000 | 00873cam a22002894a 4500 | ||
|---|---|---|---|
| 003 | MiTN | ||
| 005 | 20190729102350.0 | ||
| 008 | 991221s2000 cau b 001 0 eng | ||
| 010 | _a 99086124 | ||
| 020 | _a1576750795 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 049 | _aEY8Z | ||
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_aHF5415.5 _b.B3673 2000 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aBarlow, Janelle, _d1943- |
|
| 245 | 0 | 0 |
_aEmotional value : _bcreating strong bonds with your customers / _cJanelle Barlow and Dianna Maul ; foreword by Michael Edwardson. |
| 260 |
_aSan Francisco : _bBerrett-Koehler Publishers, _cc2000. |
||
| 300 |
_axviii, 310 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 |
_aMaul, Dianna, _d1950- |
|
| 948 | _au148546 | ||
| 949 |
_hEY8Z _i33039000628254 |
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| 596 | _a1 | ||
| 903 | _a4716 | ||
| 999 |
_c4716 _d4716 |
||