| 000 | 01181nam a2200361 i 4500 | ||
|---|---|---|---|
| 001 | 2015016144 | ||
| 003 | DLC | ||
| 005 | 20190729110310.0 | ||
| 008 | 150430s2015 cau b 001 0 eng | ||
| 010 | _a 2015016144 | ||
| 020 | _a9781626565845 (hardcover) | ||
| 040 |
_aDLC _beng _erda _cDLC _dMvI |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H474 2015 |
| 082 | 0 | 0 |
_a658.4/092 _223 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 0 |
_aWhat great service leaders know and do : _bcreating breakthroughs in service firms / _cJames L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aOakland, CA : _bBerrett-Koehler Publishers, Inc., _c[2015] |
|
| 300 |
_aviii, 275 pages : _bcharts ; _c25 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aSasser, W. Earl. | |
| 700 | 1 | _aSchlesinger, Leonard A. | |
| 948 | _au604267 | ||
| 949 |
_aHF5415.5 .H474 2015 _wLC _c1 _hEY8Z _i33039001361863 |
||
| 596 | _a1 | ||
| 903 | _a32416 | ||
| 999 |
_c32416 _d32416 |
||