TY - BOOK AU - Gaylor,Linda J. TI - The administrative dental assistant SN - 9780323294447 (pbk. : alk. paper) AV - RK60.5 .G37 2017 U1 - 617.6/0233 23 PY - 2017///] CY - St. Louis, Missouri PB - Elsevier N1 - Includes bibliographical references and index; Orientation to the dental profession -- Dental basics -- Communication skills and telephone techniques -- Written correspondence -- Patient relations -- Dental healthcare team communications -- Computerized dental practice -- Patient clinical records -- Information management -- Dental patient scheduling -- Recall systems -- Inventory management -- Dental office equipment -- Financial arrangements and collection procedures -- Dental insurance processing -- Bookkeeping procedures : accounts payable -- Bookkeeping procedures : accounts receivable -- Employment strategies ER -