Umiker, William O. <br/><br/>
Coping with difficult people in the health care setting / 
William O. Umiker. 
 - Chicago :  ASCP Press,  c1994. 
 - ix, 268 p. ;  23 cm. 
 - A Practical laboratory management series .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>089189361X (recycled paper) 
<br/><br/><label>LCCN: </label>93001079 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Health facilities--Personnel management.<br/>Medical personnel--Job stress--Prevention.<br/>Communication in personnel management.<br/>Problem employees.<br/>Interpersonal relations.<br/>Interpersonal conflict.
<br/><br/><label>LC Class. No.: </label>RA971.35  / .U525 1994 
<br/><br/><label>Dewey Class. No.: </label>362.1/1/0683 
<br/><br/><label>National Library of Medicine Call No.: </label>WX 159 U485h 1993