TY  - BOOK
AU  - Barlow,Janelle
AU  - Maul,Dianna
TI  - Emotional value: creating strong bonds with your customers 
SN  - 1576750795
AV  - HF5415.5 .B3673 2000
U1  - 658.8/12 21
PY  - 2000///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -