Barlow, Janelle,  1943- <br/><br/>
Emotional value :  creating strong bonds with your customers / 
Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. 
 - San Francisco :  Berrett-Koehler Publishers,  c2000. 
 - xviii, 310 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1576750795 
<br/><br/><label>LCCN: </label>99086124 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B3673 2000 
<br/><br/><label>Dewey Class. No.: </label>658.8/12