TY  - BOOK
AU  - Heskett,James L.
AU  - Sasser,W.Earl
AU  - Schlesinger,Leonard A.
TI  - What great service leaders know and do: creating breakthroughs in service firms 
SN  - 9781626565845 (hardcover)
AV  - HF5415.5 .H474 2015
U1  - 658.4/092 23
PY  - 2015///]
CY  - Oakland, CA
PB  - Berrett-Koehler Publishers, Inc.
KW  - Customer services
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -