TY  - BOOK
AU  - Schmidt,Aaron
AU  - Etches,Amanda
TI  - Useful, usable, desirable: applying user experience design to your library 
SN  - 9780838912263
AV  - Z678 .S36 2014
U1  - 025.1 23
PY  - 2014///]
CY  - Chicago
PB  - ALA Editions, an imprint of the American Library Association
KW  - Library administration
KW  - Public services (Libraries)
KW  - Information services
KW  - Management
KW  - User-centered system design
KW  - Library planning
N1  - "For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions"--Title page verso; Includes bibliographical references and index
N2  - "Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" --
ER  -