TY  - BOOK
AU  - Fleming,Carol A.
TI  - It's the way you say it: becoming articulate, well-spoken, and clear 
T2  - A BK Life book
SN  - 9781609947439 (paperback)
AV  - P95 .F54 2013
U1  - 808.5 23
PY  - 2013///]
CY  - San Francisco
PB  - Berrett-Koehler Publishers, Inc.
KW  - Oral communication
N1  - Includes bibliographical references (pages 229-230) and index; Assessing your voice -- Resolving specific problems -- Developing a dynamic voice -- Becoming well-spoken -- Unifying your verbal and nonverbal messages -- Let's talk business!
ER  -