TY  - BOOK
AU  - Higgerson,Mary Lou
AU  - Joyce,Teddi A.
TI  - Effective leadership communication: a guide for department chairs and deans for managing difficult situations and people 
SN  - 9781933371191
AV  - LB2331.66 .H54 2007
U1  - 378.1/1 22
PY  - 2007///
CY  - Bolton, Mass.
PB  - Anker Pub.
KW  - College personnel management
KW  - Conflict management
KW  - College department heads
KW  - Deans (Education)
KW  - Communication in management
N1  - Includes bibliographical references (p. 247-263) and index; Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul
UR  - http://www.loc.gov/catdir/toc/ecip072/2006033511.html
UR  - http://www.loc.gov/catdir/enhancements/fy0741/2006033511-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0741/2006033511-d.html
ER  -