The price of government : getting the results we need in an age of permanent fiscal crisis / David Osborne and Peter Hutchinson.
Publication details: New York : Basic Books, c2004.Description: xiv, 370 p. : ill. ; 24 cmISBN:- 0465053637 (alk. paper)
- 352.4/213/0973 22
- HJ275 .O83 2004
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NMC Library | Stacks | HJ275 .O83 2004 (Browse shelf(Opens below)) | 1 | Available | 33039000726967 |
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Includes bibliographical references (p. 337-360) and index.
Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.