Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield.
Publisher: New York : McGraw-Hill, [2013]Edition: 2e [edition]Description: xix, 275 pages ; 23 cmContent type:- text
- unmediated
- volume
- 9780071830607 (alk. paper)
- 007183060X (alk. paper)
- 9780071829311 (pbk. : alk. paper)
- 0071829318 (pbk. : alk. paper)
- Crucial confrontations
- 302 23
- HM1121 .C78 2013
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
|
NMC Library | Stacks | HM1121 .C78 2013 (Browse shelf(Opens below)) | 1 | Available | 33039001269181 |
Browsing NMC Library shelves, Shelving location: Stacks Close shelf browser (Hides shelf browser)
| HM1116 .M65 2002 A violent heart : understanding aggressive individuals / | HM1116 .P57 2011 The better angels of our nature : why violence has declined / | HM1116 .S63 2016 The social psychology of good and evil / | HM1121 .C78 2013 Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / | HM1121 .D375 2012 Cultural genocide / | HM1121 .F57 2004 The art of managing everyday conflict : understanding emotions and power struggles / | HM1131 .S2413 2013 Hikikomori : adolescence without end / |
Includes bibliographical references and index.
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.